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Cruise Line Review: Emerald Waterways – the new generation of River Cruises

Myself and two of my colleagues were lucky to be invited on the Emerald Star on the famous Danube River for their first ever Agent Familiarisation trip to experience this new generation of River Ships.


Modern, elegant and quality

Emerald Star is modern, open, light and elegant and with only 4 decks it is easy to get around. There is a lot of glass and windows which allows you to take full advantage of the beautiful surroundings.

Beautiful cabins and innovative new indoor balconies

I recommend the Panorama Balcony Suites, they have innovative indoor balconies with panoramic floor to ceiling window which descends 50%, particularly handy in the winter months where you have the benefits of a space to sit and watch the world go by without feeling the harsh winter weather. There are clever with storage options so you really do get the most of your cabin space.



The restaurant area is bright, light and airy with full length windows giving unparalleled views of the scenery around you. The food served is a la carte cuisine infused with local specialities and classic alternatives like steak and salmon, if the local cuisine is not to your taste. To accompany meals at lunch and dinner we were offered local wine and beers from the particular region we were sailing, which was a nice touch.


Bar and Lounge

The bar area was a twofold venue. During the day it was a modern lounge in a similar style to the dining room, it has parallel floor to ceiling windows the full length of the bar. At the front of the lounge there was access to an outdoor seating area at the front on the ship which had patio heaters.

Even in November we never found it too cold to enjoy time out there. At night the bar transforms into a modern bar with apt lighting and music played by Rado the ships entertainer.


First-class service

Service on board Emerald Star was second to none. Each member of staff made a point of taking time to not only say hello but make conversation and show genuine interest in what you had experienced that day. Each member of staff was excellent but I have to pay extra credit to the cruise director Karla. Karla was sweet, knowledgeable, funny and so humble. Each evening took time to see Karla for a chat about the day ahead. Karla spoke about the itinerary any important information regarding planned excursions and any hints and tips for those who wanted to go off and explore on their own. At the end of her talk she would finish with a joke or funny story to lighten the mood.

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Emerald Waterways really have revolutionised river cruising, appealing to a younger clientele and those who appreciate the finer things in life, wonderful service and good value and of course…. interesting destinations.


Steph Micklethwaite, Sales Manager


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