Written by on Thursday September 17, 2015
Our Customer Experience Manager, Elaine Graham, was recently onboard the MSC Splendida, and she shared her thoughts of the ship in her review:
Upon our arrival at Greenock my colleagues and I were greeted by the sight of a lovely mid-sized ship, one of the largest in the MSC fleet. MSC is an Italian Cruise line known for their elaborate and bold surroundings, we were very keen to experience this first hand.
Once we were on board we were made to feel very welcome by the MSC team and enjoyed a glass of fruit juice or bubbly with some snacks. After the itinerary for the day was explained we were given an accompanied tour of the ship. I find this type of tour most beneficial as my sense of direction can be questionable! The tour lasted just over an hour and gave us the opportunity to experience as much as possible in the short time we had.
The ship itself is beautifully decorated and despite the fine surroundings has a very relaxed and comfortable atmosphere throughout the ship. There is plenty to keep you entertained on board, for children and adults alike. For children the ship even has its own formula one racing car simulator as well as a 4D cinema. The amusement area would keep kids entertained for hours on end. Meanwhile adults can enjoy plenty of relaxation in the spa, the adult only area, or the numerous pool areas (inside and out). On the sun deck you can relax on a sun lounger with a cocktail while watching a movie, perfect in warmer climates. The ship also has a large casino if you are feeling lucky and fancy a flutter.
MSC have a varied food offering but on our trip the menu had a German influence due to the number of German passengers. The MSC menu gives you the choice to substitute any course on the menu, this comes with a warning as the portion size will be the size of a main meal. Be careful when substituting an appetizer! The staff were very pleasant and attentive on board, very typical of my experience of staff on board cruise ships.
The cabins and public areas on board were very spacious. In particular I noticed the generous space available in an inside cabin. Although we were not able to enjoy the agent visit to the MSC Yacht Club, this exclusive experience entitles you to a larger and more spacious cabin and services such as a private butler, private sun deck and an exclusive lounge. Throughout the day you can also enjoy free drinks. This naturally comes at a cost but feedback suggests that should you have a special occasion to celebrate, it would be a worthwhile investment.
Before visiting MSC Splendida, I had pre conceived idea of what to expect from MSC but I can confidently say that the overall experience outweighed my expectations. I thought Splendida was a lovely ship!
Elaine Graham, Customer Experience Manager
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