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What our clients say about us

At CruiseKings we’re dedicated to providing the best customer experience possible and we pride ourselves on our knowledge, expertise and friendly, honest advice.  



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But, don’t just take our word for it, read what our clients have to say about us and start your CruiseKings experience today.

"Advice and planning were second to none. The airline, hotels and cruise ship were all excellent and we very much appreciated the call a few days before we left to check that everything was okay and that we were ready to go. We were advised about the visas required for both USA and Canada and how to apply online. The cruise expert recommended a classic drinks package on board which was fantastic. Every transfer and detail was organised to make sure we had a stress free holiday. Superb!" 

Mrs Pamela Jones, Swansea 
June 2017


"I've lost count of the number of cruises that we have booked through CruiseKings. I always speak to Trish Smith who I regard as a friend rather than just a cruise booker. She's always great to deal with, she knows our preferences and always tries to find a good deal. We recommend you and especially Trish to all our friends and when on board to fellow passengers. I suspect we may be able to sometimes get a better deal elsewhere but for us it's not just about money - excellent service and reliability count."

Mrs Jean Gillings, Dorest 
June 2017


"Everything from the initial booking, the queries I made, to the excursion bookings, flights and transfer, were dealt with on an extremely professional and friendly level. I was worried about the connecting flights and the transfers - there was no need as everything ran like clockwork. My cruise expert was Scott Fulton. I also spoke to many of his colleagues with extra questions - I was always made to feel important, with no question too irrelevant. I would have no hesitation in recommending this team - they organised a marvelous holiday for me and my husband. My husband and I have had an experience that will be very hard to match in the future - from booking with CruiseKings to the end of the holiday - the experience has been fantastic. Thank you."

Mrs Joanne Ambler, West Yorkshire 
June 2017


"Excellent Caribbean cruise followed by six nights in central Florida. CruiseKings were able to pull together this package within quite tight time constraints for a party of seven. I booked the holiday over a year in advance and several elements of it required change through no fault of CruiseKings. These changes were made and notified well in advance. The quality of the accommodation, flights and transfers were arranged were and were all exceptional. I have booked with a number of different travel agents in the past and I found this experience to be top class."

Mr Bruce Storey, Newcastle 
May 2017


"I worked well with your cruise staff and anything wrong was corrected immediately. Your staff were always pleasant and very customer focused. I certainly would give you further business should I think of a future cruise. The cruise on Legend of the Seas was absolutely wonderful. Crew and staff were exemplary and made our cruise so worthwhile. The whole holiday including the hotels was fantastic and the hotel staff went out of their way to make our stay a most pleasant one. Thank you CruiseKings for choosing good hotels." 

Mrs Maureen Reidy, Dunoon 
March 2017


"CruiseKings were knowledgeable and helpful from the first enquiry regarding the cruise right up to the point just before we sailed. I was impressed that all documentation pertaining to the holiday was printed out and posted out in a handy wallet together with tags etc (certainly not all agents provide this service!). They were also extremely helpful in finding me all information I needed and providing several updated quotes along the way as we changed our minds about our requirements! Nothing ever seemed too much trouble. I have already recommended CruiseKings to friends who are thinking of booking a cruise and will continue to do so. A first class service!"

Mrs Tracey Milne, Hampshire 
March 2017


"CruiseKings as always provided us with excellent service, including the finer details which helped us on this cruise as it was the first time cruising from the USA."  

Mr Trefor Davies, Essex 
January 2017


"Have been booking with CruiseKings for the last 15 years and shall continue to do so."

Ms Jacqueline Smith, Stafford
January 2017


"Scott was brilliant and really helpful. It has been a few years since I cruised last so you get a bit rusty of what you have to do, but Scott was very patient even though I probably asked the same questions a few times so I was clear."

Mrs Karen Jones, Abergavenny  
December 2016


"Cruise Kings were fantastic, I would definitely use them again for our next cruise."

Mrs Natasha Taylor, Oxfordshire  
December 2016


"Our first time with Cunard which we thought was very good. Every detail was covered by your representative and all went very smoothly.  Would be pleased to book through your company any time in the future."

Mr Roy Butler, Brighton  
December 2016


"I was very impressed with the way your team at CruiseKings handled my holiday arrangements right down to the final detail. Great holiday, really pleased about the location of our cabin that Sandra managed to find. Well done."

Mr David Barden, Oxfordshire 
November 2016


"As always, one can rely on CruiseKings to deliver the best of service. Caribbean cruising on the Britannia was a 9/10. P&O - excellent menus, good service, shows not as good as Azura, would we go again oh yes. The islands were as always, a joy to visit, happy people."

Mr Peter Hogarth, West Midlands 
November 2016


"We have booked all our cruises with you since 2005 and have enjoyed the confidence and assurance of people who care who we are and recognise us. The advice and attention we have received over that time has been stunning and we have booked 2 cruises with you for 2017 (March & October). We are delighted that, after a 3 year enforced break, we are cruising again and that we have found no change in the excellent value for money deals found for us by your lovely staff. We have and will continue to highly recommend you and we know that many friends have booked through you in the past 10 years. Be assured that we would not go anywhere else for our cruises."

Mr Keith Bailey, Merseyside 
October 2016

"We received great service and now that we have found you, we will be making all our bookings through CruiseKings."

Miss Sarah Gulliver, West Yorkshire 
October 2016


"CruiseKings should be very pleased at having Trish Smith working for them. We have booked several holidays with Trish and have always had excellent service, she understands our needs for ourselves and also when we have taken our family, children and grandchildren away, nothing is too much trouble. I hope someone appreciates having such a pleasant, helpfu expert on the team. Well done Trish!"

Mrs Linda Davis, Devon 
October 2016


"We found the cruise expert really helpful, we booked with Valerie but if she wasn't available other staff were very helpful. I have recommended your service to at least two of our friends as they are thinking of going on a cruise next year."

Mrs Patricia Wallace, Surrey 
October 2016


"I booked this cruise with Cruise Kings and I was very happy with the service provided. So happy in fact that I booked another one through yourselves as soon as we got home."

Mr Colin Hutson, Colchester 
October 2016

"I dealt with a lady called Trish and recieved first class help in booking this holiday and from then on until we went on holiday everything ran like clockwork. excellent and efficient will definitely be looking at booking with you again. Thank you for a good holiday."

Mr David Annetts, South Yorkshire 
September 2016


"Have used Cruise Kings 11 times out of 12 cruises. Their service is second to none, the staff are very well informed, always ready to ask questions of the cruise line and get good prices and benefits. Our friends, who travelled with us, booked with another agent but were well impressed with our service from Cruise Kings. They have asked us to book the next one for all of us with Cruise Kings. In the past we have had to cancel 2 holidays because of illness and bereavement at short notice, cruise kings staff were sympathetic, very organised and gave us really good advice. Rita even managed to get our holiday transferred to another date, and ship later in the year.".

Mrs Jacqueline Sims, Bristol
September 2016


"We had an amazing time ,so much so that before our cruise was over,we knew exactly how we wanted to spend our holidays in 2017! Cruise Kings made everything so simple for us,we dealt with Amy Shanks,gave her an idea of what we were looking for and she planned it perfectly for us,we'll be in touch soon for 2017!"

Ms Ruth Sharkey, Dublin
September 2016


Your cruise experts go way beyond normal service expected, even phoning up two weeks’ pre-departure, to ensure that we had all documents etc. before leaving home. Whoever we spoke to was most helpful, seeking out information, finding the best deals, negotiating upgrades and ensuring we were comfortable with what we were being offered. In the past, we have used two other cruise companies, neither of which offered a similar level of expertise or service."

Mrs Barbara Stewart, West Lothian 
August 2016


"My wife and I have been regular cruisers for about the past 14/15 years, and since starting cruising, we have continually used Cruise Kings and never at any time have we had anything other than first class service. Most years, our bookings have been dealt with by Patricia Smith, who has been a pleasure to deal with. At anytime when Patricia was not available, her colleagues were, like Patricia, all very pleasant, friendly and very helpful. Another of your staff who this year deserves a special mention is Gayle Christie, who very efficiently dealt with a query we had regarding next year's cruise, which we booked whilst on board. Gayle investigated things for us and responded within a very short period of time, which enabled us to get our on board booking made. In all the years we have dealt with Cruise Kings, we have never visited your offices, everything having been dealt with normally by telephone. We regularly recommend the services of Cruise Kings to friends and other cruisers that we meet."

Mr Sydney Fraser, Fife
July 2016


"Fabulous cruise on the Med. Really enjoyed ourselves and we received first class service from Cruise Kings. Everything went like clockwork. Would use Cruise Kings again, very helpful and nothing was too much trouble."

Mrs Sandra Meadows, Merseyside
July 2016


"A wonderful all round experience from the excellent booking arrangements to our stateroom steward "Angelo" who made our stay aboard the Norwegian Jade one to remember. The service, the entertainment, the amenities, the whole dining experience all to be most definitely recommended. Very well done Cruise Kings."

Mrs Dilys Davies, Port Talbot
June 2016


"Fantastic and professional service provided by CruiseKings. All arrangements went very smoothly. Thank you."

Mrs Gaynor Popham, Swansea
June 2016


"We have always booked our cruises with your very helpful and cheerful Trish Smith but somehow have been diverted to the equally delightful Amy Shanks. Both these ladies have offered great assistance in choosing a cruise. We have no hesitation in recommending them to other people and that is why we always return.
We took our first cruise on Celebrity Constellation back in 2002 soon after her launch. We then cruised on the Solstice class ships as well as trying other cruise lines. We have often spoken about returning one day to 'Connie' especially as she has had a Solstice makeover. The recent experience on the Italy Croatia itinerary was perfect. Wonderful ship, crew, food and Weather. A true relaxing holiday. Thank you."

Mr Rick Rocker, Essex
June 2016


"I have dealt with both Craig and Rita and both were excellent. Everything was arranged for us from flights to cruise and transfers. Craig was very helpful as I had to change my holidays due to work commitments and he repriced new cruises for us. Nothing was too much trouble. Our cruise on Jewel of the Seas was lovely, yes the ship is not one of the big brand new ships, however the staff were fabulous, service was amazing, the refurbishments were great and everything went according to plan. The transfers that Craig organised for us at half the price of Royal Caribbean’s were amazing, guy was there at the airport waiting for us with name card and we had private transfer to ship. On way home we were worried that he wouldn’t be there, but yes he was and got us to the airport before the Royal Caribbean buses. Excellent cruise and excellent service by CruiseKings. Thank you."

Mrs Hazel Daniel, Midlothian
June 2016


"The cruise was everything we hoped it would be. The whole process of booking with CruiseKings was easy and trouble free and made simple from start to finish. Very helpful, knowledgeable people at CruiseKings. The holiday was fantastic, more than matching our expectations. We visited some amazing places in Norway, and would love to return there in the near future. The Navigator of the Seas is a lovely ship, that impressed us in every way from the food to the staff, and the on board facilities, right down to our beautiful clean cabin. All in all, a fantastic holiday!"

Mr Andrew Churches, Isle of Wight
June 2016 


"Excellent cruise, everything went to plan - could not ask for better. It was very well arranged by Alana – she is the best cruise expert I have used and we have already booked another cruise with her."

Mr Ronald Davis, Hertfordshire
May 2016


"Just returned from a cruise to the Mediterranean on Aurora, really enjoyable itinerary. We had amazing cabin stewards and waiters. Once again great service from CruiseKings. We have already booked next year’s cruise with you as soon as sales opened because we prefer mid ships and a walk in shower. You came up with great results even the cabin number we requested."

Mr Thomas Waites, Durham 
May 2016


"After having to cut short our holiday due to a family emergency your staff acted swiftly to rearrange our flight back home. I would like to thank Janette and her team for all their help and a big thank you to Princess in guest relations on the ship for all her help. Excellent cruise, fantastic staff, lovely ship, brilliant food - what more could you ask for. Cruise Kings service could not be faulted, will definitely book again."

Brian Kelley, Leicestershire
May 2016


"You were brilliant and have already recommended you to friend. The cruise was brilliant - cabin, food, entertainment, transfers - could not find fault with any of it. And Alana, our travel consultant, was excellent, thank you so much for a lovely cruise."

Jean Johns, Essex
May 2016 


"All in all we enjoyed the trip, were very happy with the transfers and wouldn’t hesitate to contact you again should we consider another cruise. Thank you for your help when we made the booking, it was much appreciated!" 

Valerie Avellano, West Sussex
May 2016 

“This cruise was for us personally the holiday of a lifetime. The itinerary, ship and overall experience was first class from start to finish. From the first contact with CruiseKings to departure, the experience and service received was second to none. I have as a result, recommended CruiseKings to several people.”

Mr David Cowan, Glasgow           
March 2016


“I cannot fault CruiseKings on a single thing. Elizabeth was very helpful, warm and friendly. She was always ready to answer any questions I had and if she wasn't available then another consultant would be just as helpful. I feel that Elizabeth has now become a friend.  I have told everyone about your company. I can't wait to return to Hawaii and when I do it will be with CruiseKings.”

Mrs Lynda O'Brian, Cardiff
March 2016


“Ray Watson spent a lot of time choosing a cruise to fit in with our other arrangements to attend a wedding on Langkawi. We had to amend transport and other details a number of times to fit the schedule but Ray managed to sort it all out for us. The backup services to book seats on the planes and send tickets and details also worked perfectly.  All transfers and arrangements were spot on time and excellent vehicles provided with knowledgeable drivers. The cruise was very enjoyable and we saw places which we would normally not expect to visit such as Bali, Kuala Lumpur, Penang and Phuket. The Singapore hotel we stayed in was very nice and in an excellent position for sightseeing. All in all a great trip and excellent organisation. Well done and thank you all for the excellent service.”   

Mr Victor Thompson, Lytham St. Annes
February 2016 


“CruiseKings provided a first class service and kept me up to date with all the information I required. This was my first time cruising with Costa and it exceeded my expectations. The crew were amazing, the cabin was great and the transfer that Danni arranged for me was first class. CruiseKings done everything for me and I would book another cruise with your company most definitely.”

Brian Wilson, Glasgow
February 2016


"This is our 7th Cruise we have booked with Cruise Kings and have always found the service we have received from the cruise consultants to be excellent. The last four have been handled by Sandra Dummingan and she has always been friendly and went out of her way to be extremely helpful."

Mary Kerr, Stirlingshire
January 2016


"The standard of service we received from CruiseKings in general was excellent and the personal service from our sales advisor Trish Smith is second to none. She attends to every detail for us and ensures that all our requirements are met.  We never use any other company because everyone is so friendly and helpful. 
The Christmas Cruise to the Canaries on the Queen Elizabeth was one of the best cruises we have been on. Everything on the ship was perfect and it was just one big party for the 15 days.
Thanks to CruiseKings for recommending this cruise, our first Christmas one, we had the best Christmas ever.  Long may CruiseKings look after us."

James Birnie, Inverness
January 2016


"The service from CruiseKings was excellent - as was the on-board spend we had! We have always enjoyed good - and friendly - service from CruiseKings. The cruise on the whole was excellent. The itinerary was good and we greatly enjoyed the Adonia and regret that it is soon to be no more."

Myra Lawson, West Lothian
January 2016

"The overall holiday was excellent. We had eleven flights, all were on time. All the hotels were of a high standard. The pre-booked tours were enjoyable particularly the Blue Mountains.We had a great holiday and would certainly book with you again."

Norman Fowler, Stockport         
January 2016



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