If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Good service
Really good service. Discussed where and when I wanted to cruise and received a number of available cruises that suited. I’m a first time cruiser and spent hours online trying to find a cruise. Cruise Kings were very helpful and efficient, I would definitely use Cruise Kings again for any future bookings.
Mrs Edwards / April 2024
Knowledgable and helpful
Very easy to book at the best price compared to other companies. Helpful and answered all our questions instantly
Mr Gooblar / April 2024
New Cruise booking
I have only booked a 2025 cruise at the moment but my experience was positive through the initial process. Phone answered quickly - Laura was very helpful and provided information quickly. When I rang back she went through the booking process confidently, and even rang back to clarify a question I had asked and she had second thoughts about the answer she had given.
