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Cruise Admin Expert

Join one of the UK’s Cruise Specialists

Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.

Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Administration Experts to support our expansion plans.

If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.

Location:  Office Based, Ayr
Hours: Monday – Friday 9 – 5.30pm, Full-time
Salary:  Competitive – based on experience

Responsibilities

  • Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.
  • Tickets: Ensure all tickets are issued within agreed timescales.
  • Amendments and Cancellations: process/check amendments and cancellations in line with supplier invoices.
  • Scanners: check all invoices received from supplier match our internal system and update/query where required.
  • Costing Queries: take on initial investigation & resolution of all costing queries from finance.
  • Mailbox management: prioritising & managing mailbox workflow on a daily basis.
  • Diary Management: manage and action daily diary entries, prioritising where necessary.
  • Organisation and distribution of incoming/outgoing mail.
  • Support Customer Service and Sales Team in line with business needs.

Experience Qualities & Skills

  • Experience working within the Cruise and Travel Industry is highly desirable.
  • Previous administration experience.
  • Confident, friendly, and articulate when speaking to suppliers and colleagues.
  • Process driven and able to work under pressure while maintaining accuracy and attention to detail.
  • Possess excellent numeracy and problem-solving skills.
  • Good time management and the ability to multi-task.
  • A team player who also has the ability to work independently.
  • Possess a can-do attitude and have a methodical and positive approach towards all tasks.
  • Enjoy working in a face paced, service-oriented environment.
  • Being well travelled, with good knowledge and first-hand experience is extremely advantageous.

Rewards/Opportunities

  • Competitive Salary.
  • Vitality Private Healthcare.
  • Cruise Training and Development.
  • Ship visits/Educational opportunities.
  • Discounts on holidays.
  • Sponsored social events.
  • Contribution Pension.

Apply Now