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How long before I receive a confirmation of my cruise booking?

Timescales for Cruise Line booking confirmations and paperwork can vary across the different cruise lines but you should receive this within a few days of making your initial booking.

Upon booking your cruise with your dedicated Cruise Expert you will receive a booking confirmation within 48 hours.

In the interests of respecting the environment we operate a  paperless service where possible so your booking confirmation will be sent to you via e-mail to the address given to our Cruise Experts at the time of booking.

For those customers who do not have an e-mail address then this will be mailed out to you via Royal Mail and should be received within 5 working days of making your reservation.

Throughout the year particularly in Easter around Cruise Launch and School summer holiday peak period we do experience high booking volumes, so please be aware that there may be delays during this time but we will always aim to have confirmation to you within 7 days of your reservation.

Further to this you will also receive a cruise line invoice and statement within 14 working days of booking and you will receive your tickets around 10 days prior to your departure date.

If you have any queries on this please call our cruise experts on 0800 197 8050 who will be happy to advise you further on any aspect of this.

What our clients say

Platinum Service Award Winners

Average Customer Rating: 4.9/5

So Easy to book over the phone

Excellent service. Emma was really helpful and explained which cabins were left for this last minute booking. We even received a further discount via P&O as we are Peninsular club members. Emma made the booking easy and it didn't take long to sort. Thank you!

Miss Holloway / November 2026

Great experience

Very good experience. Nice to book a holiday and actually speak to someone over the phone. Debbie was extremely helpful and knowledgeable, very polite and easy to talk too. Will definitely book with you again.

Trusted Customer / November 2026

Great service

It was a pleasure to do business with you again. It was a very pleasant experience throughout and I was dealt with very courteously and professionally

Mr Cross / November 2026

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