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How long before I receive a confirmation of my cruise booking?

Timescales for Cruise Line booking confirmations and paperwork can vary across the different cruise lines but you should receive this within a few days of making your initial booking.

Upon booking your cruise with your dedicated Cruise Expert you will receive a booking confirmation within 48 hours.

In the interests of respecting the environment we operate a  paperless service where possible so your booking confirmation will be sent to you via e-mail to the address given to our Cruise Experts at the time of booking.

For those customers who do not have an e-mail address then this will be mailed out to you via Royal Mail and should be received within 5 working days of making your reservation.

Throughout the year particularly in Easter around Cruise Launch and School summer holiday peak period we do experience high booking volumes, so please be aware that there may be delays during this time but we will always aim to have confirmation to you within 7 days of your reservation.

Further to this you will also receive a cruise line invoice and statement within 14 working days of booking and you will receive your tickets around 10 days prior to your departure date.

If you have any queries on this please call our cruise experts on 0800 197 8050 who will be happy to advise you further on any aspect of this.

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Great customer service

Melissa and Naomi at the customer service have been very helpful indeed and replied promptly to my emails. Well done girls????

Mrs Somersola-Clayton / May 2022

Excellent work from Naomi would recommend cruise kings

Naomi was amazing I mean totally out of this world the price she got was unbeatable by a long shot and she tried to accommodate any requests I made

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Excellent service

Really good service everything l asked was explained in full nothing was too much trouble in assistance

Mr Mawson / May 2022

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