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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.

Award Winning Service 

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Excellent service from Russell-

Our agent seemed to know exactly what we wanted and was flexible in approach to suit our needs . All enquiries dealt with professionally, politely and efficiently .

Mr Ian Wright / August 2022

First class

Nadine was really helpful and a credit to Cruise Kings, Very professional and quick to respond. Excellent service

Mr Young / August 2022

Alana our cruise expert was excellent in my booking for our med cruise she gave us a great deal and detailed everything would book with cruise kings again.

Mr Milligan / August 2022

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