If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Great booking experience
Always get a really positive experience when booking with Cruise Kings, fantastic personal service from Elise,
Mr Murphy / April 2024
Helpful service
Holiday service advisor was very helpful with information that we ask. Then arranging our cruise for us. Very helpful and friendly service.
Mr Dick / April 2024
First time with Cruisekings
I wanted to book a cruise which included a drinks package. This was the only cruise company inc. MSC that offered this deal although some said they would possibly price match. I rang to book with a very knowledgeable and efficient operator. Everything was explained and questions answered. I would certainly consider using them in the future.
