If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Quickest telephone response ever from efficient, friendly staff 10/10
Phone call answered almost immediately by a very friendly and helpful lady who not only explained why 83 year old me was having a problem inputting a phone number, to P&O’s booking form, she actually inputted the information for me.
You can’t get better than that, well done Cruise Kings 10/10
Mr Clark / September 2026
Cruise King Experts
Excellent, Professional, Polite, listened to what we required, and delivered, answered all our questions in a timely manner.
To sum up just the sort of people you want to deal with, time and again
Trusted Customer / September 2026
Excellent customer service
Excellent service by Harris who was very knowledgeable on the ship in question
Would definitely use again
