If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Excellent from start to booking!!
I can not fault Alana on her patience, her suggestions were spot on of where we wanted to go, would recommend her to anyone.
Mrs Kemp / June 2026
Excellent service as always
phone queries answered promptly and by a human. Massive plus for me.
Sorted out a rebooking after flights were cancelled and didnt mind me asking stupid questions. Always friendly and helpful staff who are know their cruises
