Call free 0800 197 8050 We are open today between 9am and 8pm

Home / Out Of Hours Emergency Contact

Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 07935 079 985 for immediate assistance.

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Excellent

I was on the waiting list for a cruise in October 2022 they did everything possible to contact me on 18th Sept 2021 to inform me that what I had requested was now available which I consequently booked.

Mr Horrocks / September 2021

Excellent service

Michelle was great from start to finish, very knowledgeable and friendly with it. She understood my requirements and came up with the right deal first time.

Mr Goodwin / September 2021

I was very happy with the response to all my queries, all the staff were very helpful. I will definitely use the for any future bookings.

Mrs Hind / September 2021

Read All Reviews

Speak to a Cruise Expert

Book With Confidence