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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.

What our clients say

Platinum Service Award Winners

Average Customer Rating: 4.9/5

Always Happy

We are regular users of Cruise Kings, always happy with their service and always refer others to them.

Mrs Harrington / February 2024

Great customer service

Kevin was friendly, professional & very knowledgeable. Booked two cruises including flights & Hotel stays , the process could not have been any easier, brilliant.

Mrs Evans / February 2024

Kerri is the best at booking!

Kerri was so lovely & friendly & helpful in booking my holiday to South Africa & Mauritius. It’s a great website with so many destinations & good that solo prices can be found, but a shame that they are always so much more!

Jackie / February 2024

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