If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Excellent service
Excellent service as always from their agent Lisa Dixon, very helpful and quick to act on all our queries
Mr MORRIS / May 2026
Great service at a great price
Very prompt action to link our cruise with the one our friends had booked already. We loved the small deposit required to secure the booking. All the paperwork was sent within the published timescale and the agent was able to answer my queries really promptly.
Trusted Customer / May 2026
Very friendly and professional service. The booking process was quick and easy.
