If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Extremely friendly and helpful.
I have used them so many times, and they are always very helpful and efficient …I always use them when booking a cruise, they are knowledgeable and you can always easily get hold of them, either by phone or email…
Mrs Cornelius / May 2025
Quick and efficient.
Trusted Customer / May 2025
Great value and great service
The process of booking is very straightforward and easy with the help of very knowledgeable consultants. We have booked quite a few cruises with them and Lisa Dixon has booked the majority. She is so knowledgeable and helpful.
