If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 5/5
Great to book with.
Very friendly & made my booking very easy. Well done Jordan.
Mrs Williams / January 2026
Cruise Kings Highly Recommended
We have used Cruise Kings on several occasions. So helpful and informative.
Give all the guidance when sorting out a cruise.
We rate as excellent
Trusted Customer / January 2026
Top Cruise Travel Agency, especially Elise
We’ve used a few cruise travel agents over the years & have never had such great & attentive service that Cruisekings provide. We deal with Elise Jones, or should I say Elise looks after us so well. Her attention to detail is great & she’s so fast to respond. We thoroughly recommend Elise & Cruisekings, their customer service is also excellent.
