If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Best Cruise Agency to use
Always very helpful no matter what you ask even if it's something silly, always there for you - get the best deals for you. Elise has helped us get some good deals. My husband needs a mobilty scooter when we cruise it's not always easy to get accessible cabin for him but our agent Elise went through the whole year to find us a cabin. Which is greatly appreciated everyone we have spoken to with cruise Kings have been so kind and helpful nothing a problem we shall always book with them.
Mrs Pearson / March 2026
A good company
Well, I’ve booked all my cruises through cruise Kings Bay give a good service and good deals
Trusted Customer / March 2026
Great service and a great deal
This is the first time we've used Cruise Kings and we were very pleased with the professionalism and knowledge of the agent that we dealt with.
We feel that we got a great deal and were more than happy with their service.
We have already booked another cruise with them !????
